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Frequently Asked Questions
General
HoneyFlo provides unfiltered, raw honey that is sourced from Northern India's organically certified beekeeping, guaranteeing sustainability and purity.
Pure honey does not readily dissolve in water, crystallizes, and changes color. The thumb test shows that it is authentic because it remains intact.
- Water Test: Unlike contaminated honey, pure honey sinks to the bottom without dissolving because of its solid density.
- Thumb Test: Put a drop of honey on your thumb; impure honey spreads, whereas pure honey remains intact and sticky.
- Crystallization Test: While adulterated honey stays smooth because of additional sugars, pure honey gradually crystallizes into granules.
Warming the jar can reverse the natural process of crystallization, which occurs when glucose separates from water to create granules.
Pure honey may darken or crystallize over time, but it never expires. To preserve quality, store in a cool, dry location.
Order
Use the link in your SMS or email confirmation to track orders. If problems occur, get in touch with assistance.
Depending on the region, orders are normally delivered within 5-8 days after being processed in 2-3 business days.
Yes, for hotels, restaurants, and corporate purchasing, bulk orders begin at 150 kg in 25 kg HDPE buckets. For price, contact via phone or email.
For qualified orders, we offer COD, digital wallets, UPI, net banking, and credit/debit cards.
Try a different payment method or retry the transaction. If the problem continues, get in touch with support.
Shipping
Shipment costs are shown at checkout and are based on the purchase value, location, and shipment method.
Depending on the region, orders are processed in 2 days and delivered in 5-8 days.
Returns
For proof, provide a picture of the incorrect merchandise via email or WhatsApp. It will take five to eight days to process a replacement.
Within 24 hours of receiving the item, send a picture of the damage. Within 24 hours, a replacement will be scheduled and delivered in 5–8 days.
For refund inquiries, email the order details. After verification, refunds are processed in 5-8 days.
For additional questions, send an email or use WhatsApp. We are available to assist.